ISMG Protective Servies-History

Quality Assurance

Survey

*ISMG Office Providing your service:
*City:
*State:
Tel:
e-mail:
*Your Company Name:

We thank you for taking the time to complete this evaluation form. your candid remarks in the space below are extremly important to us and to our Total Quality Management Program and we welcome any recommendations you wish to offer.

Overall, how do you rate the general level of service now being provided to your firm by ISMG.

HIGH		MEDIUM		LOW
A	B	C	D	E

Over the Past six months has the level of service

A. Improved?
B. Remained the same?
C. Decreased?

How would you rate your overall satisfaction with ISMG concerning each of the points listed below?

1) The Quality and performance by ISMG Security Officers has been satisfactory or above

Strongly agree

5

4

3

2

1

Strongly Disagree

2) The security personnel have met our exceeded expected appearance standards

Strongly agree

5

4

3

2

1

Strongly Disagree

3) ISMG Management has been responive to your needs

Strongly agree

5

4

3

2

1

Strongly Disagree

4) ISMG has maintained satisfactory communications with you and your staff

Strongly agree

5

4

3

2

1

Strongly Disagree

5) The overall level of service provided by ISMG has met with your expectations

Strongly agree

5

4

3

2

1

Strongly Disagree

6) Would you recommend ISMG to other users of security services?   yes  no
     If no why not?